Every single one that phone calls the tech support selection is planning to speak to a real individual right away.  Not one person desires to really need to leap by way of a maze of issues in hopes of simply just becoming put in the que to speak to an actual human being!  

those brokers Operating from Telus Rewards, rather than holding the outdated faithful customers they make them go away to search for other supplier

• A friend who is also a Telus customer confirmed me his system specifics, and He's getting the same prepare for appreciably significantly less while not having to acquire products, which contradicts what Abdul advised me.

Have you attempted utilizing the web Chat? Go browsing to My TELUS as well as the the Chat icon are going to be with the reduce proper from the window. Respond to the questions on which kind of assistance you may need then continue to keep replying for the bot with "I would like to talk to someone" right until the bot gives up and passes the Chat to somebody.

How can I discover that individual.  I think I am likely right into a new billing cycle and I are actually running in circles for months

I'm requesting a transparent breakdown of my deal, such as all applicable reductions, and a fair resolution to the issues I’ve experienced. Moreover, I talk to that someone critique the call recordings to understand the bad procedure I acquired from many brokers.

following the agent evaluate my account he claimed I am unable to provide you with a offer or credits like you have now with all your exiting account, so i just gave up and hangup the cellphone.

• I spoke to numerous brokers, like Maria and Regal, who could not deliver clarity or escalate my situation as asked for.

Fixed conversations will likely be shut and saved for 90 days, and might be accessed while in the Information Centre within the My TELUS application. 

Telus has tousled on my bill several periods during the pastfew months.  Not long ago by charging me three occasions for your deliver it back again which was currently returned. Then decided to go on and adjust three of my designs by themselves.  To start with agent I spoke to was excellent and experimented with tough to repair The difficulty.  He even contacted loyalty to aid.  They under no circumstances named.  I made an effort to call myself and was maintain permanently so I hung up.  Attempted One more agent he stated he would transfer me to loyalty than proceeded to get upset because I wouldn't enable him to finish the decision when he reported he could not transfer me.

Thanks on your awareness to this make a difference. I sit up for a prompt and satisfactory resolution.

It transpired on Sunday which i experienced a terrible concern. But I had been delighted to find this Web page labored on weekends. And Helen granted me aid, time, and tolerance to resolve the issue. I'm so grateful I simply cannot convey to!

The TV sign has been missing since Friday, September twenty Telus customer service seventh plus the technician who confirmed up yesterday,  September 30th could not correct the problem following switching the Television set cable box and cable. I was educated that the web Modem must be transformed much too, but he didn't have it.

Hello Absolutely everyone, I should Get in touch with customer service with reference to modifying a payment arrangement. I wished to know when there is an e mail or other solution to Make contact with them because I am Doing work, and many occasions I attempt to simply call and don't get to speak to someone in advance of I have to cling up.

I'm going to cancel many of the services property and cell with Telus and tell my friends and family to take action, that was the worst expertise I received with Telus